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Terms & Conditions

A deposit of one night’s accommodation will be taken at the time of booking.

CANCELLATION POLICY | Cancellations and early departures with less than 24hrs notice before 2pm (check-in time) will be charged for one night of the stay.
MINIMUM STAY (EVENTS) | Bookings during the Friday, Saturday and Sunday nights of the Kimberley Moon Experience require a minimum of three (3) nights. Cancellations made within 48hrs of 2pm Friday evening are non-refundable. Cancellations made 3-7 days from 2pm Friday evening incur a 50% cancellation fee. 8-21 days incurs 20% cancellation fee.
A separate cancellation policy applies for group bookings of 10 apartments or more. Please see Group Booking Terms and Conditions for details.

COVID-19 POLICY |
Our standard cancellation policy remains in place, however, if guests are unable to travel due to Government border closures or travel restrictions, restricting clients from entering the Kimberley, (at the time of travel), we will offer to amend the travel dates or cancel without fee.
Please ensure you receive confirmation of your cancellation in writing from Freshwater East Kimberley Apartments.

CHECK IN/ CHECK OUT TIME |

2.00pm – 6.00pm Check in. 7.00am – 10.00am Check out. After hours check-in and check-out is available. Please contact our office for further information.

COMPLIMENTARY TRANSFERS |

Please note that complimentary airport transfers are only available during office hours.

CHILD AGE / INFANT POLICY |

Porta cots: No charge.
Additional child/ trundle beds: $35 per night. Available on 2 and 3 bedroom apartments, or 1 bedroom apartments for one child under 5.

DISABLED TRAVELLERS |

Freshwater East Kimberley Apartments has one wheelchair accessible One Bedroom Apartments, and one wheelchair accessible Two Bedroom Apartment. Please advise the level of assistance at time of reservation.

PERSONAL ITEMS |

All care is taken but no liability is accepted for loss or damage to personal items.

PETS |

In accordance with Freshwater Strata By Laws, no pets are allowed at Freshwater East Kimberley Apartments.

SMOKING |

Smoking is not permitted inside apartments or by the swimming pool. Smoking is permitted on balconies and patios. We request that doors to the apartment are kept closed whilst smoking

INSURANCE |

No responsibility will be accepted for accidents, illness, misadventure or loss of goods or possessions. We strongly recommend at the time of booking to take out comprehensive travel, medical and cancellation insurance. In the event of a booking being cancelled by us, a full refund will be issued without penalty.

CUSTOMER INFORMATION AND PRIVACY |

We require customer information for all reservations that we accept, including full guest name, contact telephone number, and email address. Guest information will be retained by us in accordance with our Privacy Policy which may be viewed on our Privacy Policy page on our website.
For more information, please go to our website www.freshwaterapartments.net.au